Privacy Policy

Last Updated: June 2026

At Velocity Esports Newport Kentucky LLC ("Velocity Esports," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect information you provide directly to us, including:

Name
Email address
Phone number
Mailing address
Date of birth (when required)
Payment information
Event or reservation details
Gaming usernames or gamertags
Information you provide when contacting us

We may also collect information automatically when you visit our website, including IP address, browser type, device information, pages visited and website usage data.

How We Use Your Information

We use your information to:
• Process reservations, purchases, and event bookings
• Provide customer service
• Communicate about your account or reservations
• Send promotions and special offers (if you choose to receive them)
• Improve our website and services
• Maintain security and prevent fraud
• Comply with legal requirements

Marketing Communications

You may receive promotional emails or text messages if you opt in. You can unsubscribe at any time by clicking the unsubscribe link in our emails, replying STOP to marketing text messages (where applicable) or contacting us directly

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, remember your preferences, understand how visitors use our website and support advertising and marketing efforts. Most browsers allow you to control or disable cookies through your settings.

Sharing Information

We do not sell your personal information. We may share information with payment processors, technology and service providers, marketing partners, event or tournament partners when necessary and government agencies or legal authorities when required by law. These partners are only permitted to use information as needed to provide services on our behalf.

Children's Privacy

Our services are intended for a general audience. We do not knowingly collect personal information from children under 13 without parental consent where required by law. Parents who believe their child has provided personal information may contact us to request review or deletion of that information.

Data Security & Third Party Services

We use reasonable security measures to protect your personal information. However, no website, network, or electronic storage system can be guaranteed completely secure. We may use third-party services such as Wix, Google Analytics, Meta (Facebook), payment processors, reservation platforms and event booking software to operate our website and services. These providers may collect certain information as described in their own privacy policies. Online payments are processed by secure third-party payment providers. Velocity Esports does not store complete credit card information on its servers.

Your Rights

You may request access, correction, or deletion of your information. To make a request, please contact us using the information below.

Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised effective date.

Velocity Esports Newport
7656 Mall Road #1033

Florence, KY 41072
859-291-7529
info@velocitynewport.com